Policies

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Children

Eclipze Hair Salon & Day Spa is an adult-oriented facility. To maintain a relaxing atmosphere, infants and children under thirteen (13) years of age are not allowed in the salon or lobby/reception area except for the duration of the child’s service.

Likewise, children are not permitted without adult supervision to wait in the salon or lobby/reception area while a parent or sibling is receiving a service. This policy enables all salon and spa guests to fully relax and enjoy their stay with us. Please make childcare arrangements before your scheduled appointment. Management and your fellow patrons thank you for your cooperation.

This policy is strictly enforced and no exceptions will be made.

Alcoholic Beverages

Services such as massage therapy and body treatments enhance circulation, thus severely increasing the effects of alcohol. While we’re happy to serve complimentary wine to our guests, due to safety and health concerns, alcoholic beverages CANNOT be consumed by clients receiving those services. Since we are always concerned about the safety of our clients, we limit the consumption of wine to no more than one glass.

Proof of age may be required before receiving complimentary wine. 

Valuables

Eclipze Hair Salon & Day Spa is not responsible for any lost property. Please do not bring jewelry or other valuables to your appointment.

Cell Phones

For the comfort and enjoyment of all our guests, we request that you turn cell phones and pagers to “vibrate” and limit their use inside the salon. In addition, to preserve a serene and relaxing spa environment, the use of cell phones is not permitted in the spa area.  Management and your fellow patrons thank you for your cooperation.

Scheduling

Please feel free to call us, book online, or stop by to schedule your appointment - one of our front desk coordinators will be happy to assist you. If you call during non-business hours, please leave a message with your appointment request and daytime and evening phone numbers. We will call you back as soon as possible.

Since our technicians often get booked up weeks in advance, therefore we always recommend that you schedule your next appointment before leaving. This will ensure that you have an appointment that works best with your schedule.

Standing appointments are also available and encouraged to ensure that your preferred day and time will always be reserved for you.

Appointment reminder calls/emails are sent 48-72 hours before your scheduled appointment. Please be sure to keep us up to date with all of your contact numbers. While we make every attempt to reach you by phone, if for any reason we are unsuccessful in contacting you personally, please feel free to call us to confirm your appointment.

While we do our best to run on time, unfortunately, situations may occur from time to time that put us behind schedule. We will do our best to keep you from waiting.

Cayman Brac visiting Residents receive 10% off all services,  seniors (65 and over) receive $10 off all services and Camana Bay residents & employees receive the Camana Bay PERKS. Please provide proof of your work /personal ID on the arrival of your appointment to the Front Desk Co-ordinator to have them applied to your services.

Spa Services    

It is important to inform your technician of any medical conditions you may have. Please feel free to discuss any questions or concerns with your technician.

A Parent or Legal Guardian must sign a consent form for any child under eighteen (18) years of age wishing to receive spa treatments. These include ear candling, waxing, massage, facials, microdermabrasion, body wraps, nail services, etc.

Pregnant women under 18 years of age, over 35 years of age, or women of any age who are experiencing difficulty with their pregnancy must have written doctor’s consent to receive any reflexology or massage therapy treatment.

New Spa Clients: Please arrive 15 minutes before your scheduled spa services to complete the necessary health information forms.

Gift Certificates

Gift Certificates are available for any dollar amount, service, or package from $25 and up. They may be purchased in person or by telephone. Gift Certificates may be mailed to any address specified by the purchaser.

Gift Certificate purchases via telephone require a credit card authorization form to be completed.

Due to the many variations of Custom Gift Certificates, they must be purchased in person or by telephone. The final payment transaction cannot be purchased online.

Gift Certificates expire 3 months from the date of purchase and are non-refundable and nonredeemable for cash.

Although substitutions cannot be made on Spa Packages, you may use the full purchase price of your gift certificate toward any services of your choice.

To avoid booking errors when scheduling Gift Certificate appointments, please inform the Front Desk Coordinator - in detail - of every service you are to receive.

Gift Certificates do not include gratuity. You may, however, request to have gratuity added to the total at the time of your gift certificate purchase.

If you are using a Gift Certificate as your form of payment, please present it to the Front Desk Coordinator upon check-in and before receiving your service.

Groups / Packages 

Due to the complexity involved in scheduling Day Spa Packages, services cannot be substituted. If desired, one of our Front Desk Coordinators will be happy to assist you in designing a customized package that best suits your individual needs.

We recommend that appointments, especially packages, be booked well in advance so that we may meet your scheduling needs. Please note that evenings and weekends are the most requested times, therefore packages or lengthy appointments may require four to six weeks of advance scheduling. Wedding parties and groups should be scheduled at least three to six months in advance.

Groups and wedding parties are required to give 2 weeks - month notice depending on the service and size of the group, Japanese Straightening, Kesasilk keratin, Hair extensions, and Eyelash Extensions.

Since we are always concerned about the safety of our clients, we limit the consumption of wine/champagne to no more than one glass.

Cancellations / No Shows

A 24-hour notice is required if you must cancel or reschedule your appointment. Groups and wedding parties are required to give 2 weeks - month notice, depending on service and size of group.

Remember, your services are reserved especially for you, therefore a 50% credit card deposit/guarantee is required on all groups, wedding parties, multiple spa services (2 weeks-month), specialty, and/or lengthy services (Thermal ionic, Microshading, Kerasilk Keratin, Eyelash extensions). This guarantee is NON-REFUNDABLE if the required cancellation notice is not given. If payment was to be by Gift Certificate, an amount equal to 50% of the scheduled services will be applied against the Gift Certificate balance.

In addition, a deposit/guarantee may be required on appointments scheduled during times of high demand such as New Year’s Eve, Valentine’s Day, Christmas, etc.

Please keep in mind that our policies are created to allow for effective scheduling and to ensure that all clients wishing to receive services may be accommodated. Please be considerate of other clients who may be able to utilize your appointment time.

Late Arrivals 

If you foresee that you may be late for your scheduled appointment, please call us. While your technician will make every effort to accommodate you, please be advised that we may be unable to extend a late arrival’s scheduled service so as not to inconvenience our other patrons. Therefore, part or all of your scheduled service may have to be scheduled with another technician, shortened, or rescheduled.

Payment / Returns

We accept cash, local bank Debit Cards, Visa, MasterCard & the Camana Bay Card (no third-party).

While your credit & debit cards are welcome, please note that we CANNOT accept third-party credit or debit cards without prior written authorization. The person signing the credit card receipt MUST do so in our presence and present valid I.D., or have previously completed an authorization form.

If a local check (only accepted in certain circumstances)  is returned to us by your bank, you will be required to pay the balance in full, along with a $40 returned check fee. We will attempt to contact you, however, it is ultimately your responsibility to contact us. If the matter is not resolved promptly it will be turned over to a collection agency for collection.

For those wishing to show appreciation for a job well done, gratuities for your technician can be left at the front desk, placed on your debit /credit card during payment, or can be given to them directly.

If you are using a gift certificate as your form of payment, please present it to the receptionist upon check-in, and before receiving your service.

All retail products and gift certificates are final sales, no exchanges or refunds will be given.

Defective products will be replaced within 5 days of purchase.

All sales on services, products, gift packages/certificates, and package series are final. It is our policy not to give refunds on any form of payment.

Product and service prices are subject to change without notice.

Satisfaction Guarantee

If your service does not meet your expectations for any reason, return within 5 days. While we cannot give cash refunds, we will perform any service necessary to resolve the problem to your satisfaction at no cost to you.

Please note, however, that chemical services will be guaranteed ONLY when products recommended by salon technicians and purchased at our salon are used for the care of your hair.